What to do when my client calls me when they are sick / injured
Already consulted a family doctor, but no designated specialist has been selected
Arrange an appointment with a panel doctor for my client
On the day of consultation
Pre-Approval & Letter of Guarantee application
On the day of treatment / surgery
Submit claim application for my client
Claims reimbursement arrangement
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AIA Network Doctor
Already consulted a family doctor, but no designated specialist has been selected
Arrange an appointment with a panel doctor for my client
Benefit Calculator
On the day of consultation
Pre-Approval & Letter of Guarantee application
On the day of treatment / surgery
Submit claim application for my client
Claims reimbursement arrangment
Other Non-Network Specialists
Already consulted a family doctor, and will visit a designated specialist by him/herself
On the day of consultation
Pre-Approval & Letter of Guarantee application
Benefit Calculator
On the day of treatment / surgery
Submit claim application for my client
Claims reimbursement arrangement
It was an emergency
It was an emergency , and already received treatment
eClaims
Submit claim application for my client
Claims reimbursement arrangement
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What to do when my client calls me when they are sick?

The Journey 流程

AIA Network Doctor

Claims reimbursement arrangment

We will provide claims decision within 7 working days upon all required documents are provided during claims submission.

Reminder 備忘

Explain the settlement breakdown to my client
Suggest different payment receiving methods

Reminder

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