AIA Network Doctor
Already consulted a family doctor, but no designated specialist has been selected
Arrange an appointment with a panel doctor for my client
Benefit Calculator
On the day of consultation
Pre-Approval & Letter of Guarantee application
On the day of treatment / surgery
Submit claim application for my client
Claims reimbursement arrangment
Other Non-Network Specialists
Already consulted a family doctor, and will visit a designated specialist by him/herself
On the day of consultation
Pre-Approval & Letter of Guarantee application
Benefit Calculator
On the day of treatment / surgery
Submit claim application for my client
Claims reimbursement arrangement
It was an emergency
It was an emergency , and already received treatment
eClaims
Submit claim application for my client
Claims reimbursement arrangement
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Medix
What to do when my client calls me when they are sick?

The Journey 流程

What to do when my client calls me when they are sick / injured
Already consulted a family doctor, but no designated specialist has been selected
Arrange an appointment with a panel doctor for my client
On the day of consultation
Pre-Approval & Letter of Guarantee application
On the day of treatment / surgery
Submit claim application for my client
Claims reimbursement arrangement
View Progress
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AIA Network Doctor

Arrange an appointment with a panel doctor for my client

Reminder 備忘

Conduct a panel doctor search at company’s website
Arrange an appointment booking per client’s request via Appointment Booking Hotline
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During appointment booking , you might encounter the below scenarios
- Booked an appointment successfully.
- Look for an alternatives as the initial doctor may not fit your time and date preferences
Client will receive a confirmation SMS from AIA

Reminder

Video 短片

1. Appointment of network doctor

2. Failed to arrange the time you want to book, the AIA service ambassador suggest another suitable network doctor for the client

Video

Next

On the day of consultation