AIA Network Doctor
Already consulted a family doctor, but no designated specialist has been selected
Arrange an appointment with a panel doctor for my client
Benefit Calculator
On the day of consultation
Pre-Approval & Letter of Guarantee application
On the day of treatment / surgery
Submit claim application for my client
Claims reimbursement arrangment
Other Non-Network Specialists
Already consulted a family doctor, and will visit a designated specialist by him/herself
On the day of consultation
Pre-Approval & Letter of Guarantee application
Benefit Calculator
On the day of treatment / surgery
Submit claim application for my client
Claims reimbursement arrangement
It was an emergency
It was an emergency , and already received treatment
eClaims
Submit claim application for my client
Claims reimbursement arrangement
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What to do when my client calls me when they are sick?

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Health and Medical Claims Portal

The latest digital portal is a centralizedplatform which provides our AIA financial planners with “Medical Claims flowchart illustration”, “Frequently Asked Questions” and “Effective Dialogues withclients “ which we used daily.

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What to do when my client calls me when they are sick/injured
Already consulted a family doctor, but no designated specialist has been selected
Already consulted a family doctor and will visita designated specialist by him/herself
I want to provide an budget estimation for a client’s medical policy
It was an emergency, and already received treatment
I want to have third-party quality independent opinion with ongoing support for
my client
Quick Reference
Arrange appointment booking for a panel specialist
Pre-Approval Services
Claims Application
Tutorial Videos
Forms
eClaims submission
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