What to do when my client calls me when they are sick / injured
Already consulted a family doctor, but no designated specialist has been selected
Arrange an appointment with a panel doctor for my client
On the day of consultation
Pre-Approval & Letter of Guarantee application
On the day of treatment / surgery
Submit claim application for my client
Claims reimbursement arrangement
AIA Network Doctor

Already consulted a family doctor, but no designated specialist has been selected

Dialogue

Dialogue 對話

Client
I have already consulted a family doctor and was refer to a “Gastroenterology” specialist for further check up. Can you help me?
Sure. Do you have any preferences? I can suggest our company’s panel specialists for your selection.
AIA Financial Planner
Client
What is the different between a panel and a non panel specialist ?
AIA panel specialists are selected with providing top notch services to our clients and a better price point in mind.
In some particular medical coverages, opting for a panel specialist may entitle to a higher reimbursement amount that a non panel specialist. ( Subject to medical coverage’s detail under PES)
AIA Financial Planner
Client
Can you please help me book a panel specialist please.
Sure. Our Appointment booking hotline team is just one call away. To make an appointment, I will need :
‍
• Basic describsion per your family doctor on your illness.
• Your preference on time/date/locatons.
AIA Financial Planner
We will contact you once your appointment is arranged.
AIA Financial Planner

Reminder 備忘

Suggest consulting a panel doctor for a more comprehensive coverage.
Mention the “ Letter of Guarantee “ service
HS80/ SGH / CEO clients are entitled to Pre & Post surgery consultation fee.
Be proactive! Offer help to arrange an appointment with a panel doctor per client’s preferences .

    TIPS

    Video 短片

    Customer calls for a medical appointment with the specialist in our Network

    Video

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    Arrange an appointment with a panel doctor formy client